I cannot sign in to xbox services on my windows 11 pro PC

Technical Support Report

Subject

Xbox Sign-in Failure on Windows 11 Pro – Error 0x89235107

System Information

Operating System: Windows 11 Pro

Microsoft Store: Working normally

Windows Activation: Activated

Internet Connection: Stable

Issue affects all Microsoft accounts tested

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Problem Description

I cannot sign in to Xbox services on my Windows 11 Pro PC.

Every attempt to sign in results in:

Error Code: 0x89235107

The issue affects multiple Microsoft applications, including:

Xbox App

Minecraft Launcher

Feedback Hub (authentication-related functions)

The problem occurs with every Microsoft account I try, including newly created accounts.

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Troubleshooting Already Performed

Windows Repair

Performed an In-place Repair Install of Windows 11.

No personal files or installed applications were removed.

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System Integrity

Executed:

sfc /scnnow

Result:

Windows Resource Protection found corrupt files and successfully repaired them.

Issue remained after reboot.

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Microsoft Store

Verified working correctly.

Successfully downloads, updates, and installs applications.

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Gaming Services

Verified installed and operational.

Package status:

Microsoft.GamingServices

Status: OK

Windows services:

GamingServices → Running

GamingServicesNet → Running

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Xbox Identity Provider

Verified installed.

Package status:

Microsoft.XboxIdentityProvider

Status: OK

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Microsoft Account Services

Verified:

Microsoft Account Sign-in Assistant (wlidsvc) → Running

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Microsoft Authentication Components

Verified installed and healthy:

Microsoft.AAD.BrokerPlugin → OK

Microsoft.AccountsControl → OK

MicrosoftWindows.Client.WebExperience → OK

MicrosoftWindows.CrossDevice → OK

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Microsoft Edge

Microsoft Edge had previously been manually modified.

Edge was reinstalled successfully.

Current status:

Edge launches normally.

Issue persists.

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WebView2

Verified installed.

Version:

145.0.3800.97

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Event Viewer

Reviewed:

Microsoft → Windows → AAD

Authentication logs

No useful authentication events are generated at the moment the Xbox sign-in failure occurs.

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Microsoft Accounts Tested

Tested:

Original Microsoft account

Newly created Microsoft account

Result:

Same error:

0x89235107

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Windows User Profiles

Tested using another Windows user profile.

Result:

Issue persists.

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Microsoft Store Authentication

Microsoft Store authentication works correctly.

Problem only affects Xbox-related authentication.

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Current Symptoms

Xbox App cannot sign in.

Minecraft Launcher cannot sign in.

Xbox authentication fails everywhere.

Microsoft Store continues to function normally.

Edge now works normally.

Gaming Services are running correctly.

Repair Install did not resolve the issue.

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Conclusion

Based on extensive troubleshooting, the issue does not appear to be caused by:

Microsoft account

Xbox App installation

Gaming Services

Microsoft Store

Windows user profile

Edge installation

WebView2 installation

Corrupted system files

The problem appears to originate from one of the following:

Windows authentication components (WAM/MSAL/Xbox authentication stack)

A low-level Windows authentication failure

A platform bug causing Xbox authentication error 0x89235107

The issue requires investigation beyond standard troubleshooting procedures.

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Request

Please escalate this case to the Windows/Xbox engineering team for further investigation.

The standard troubleshooting procedures have already been completed without resolving the issue.

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