Sign in problem

Hi Omar, I see your account keeps blocking sign-ins. Are you using a personal Microsoft account or a work/school account?

If too many attempts triggered a lock, Microsoft recommends waiting a short time, then using the recovery options at account.microsoft.com to verify your identity with your phone, email, or authenticator app. If that doesn’t work, fill out the Microsoft account recovery form with all the requested details to prove ownership.

Thanks for explaining, Omar. Since two-step verification is enabled and recovery attempts were rejected, the best next step is to go directly through Microsoft’s Account Recovery for two-step verification users. Have you tried signing in https://account.live.com/acsr and following the “I don’t have any of these” option when asked for a verification method?

If your account is still locked after that, Contact the account support to verify ownership by reviewing your submitted form. You can contact them directly through https://support.microsoft.com/contactus. Make sure you use the same email you’re trying to recover when filling out the form so the account can confirm the account belongs to you.