إرسالُ واستقبالُ وتنظيمُ البريدِ الإلكترونيِّ في Outlook.com
Dear SAM GBO
Thank you for posting in the Microsoft Q&A forum.
I notice that your locale is set to Arabic (ar-sa), but since you post in English, I will continue to reply in English for your convenience.
I can explain the common policy behind this situation, but I cannot directly change the operational policies of Microsoft.
Account Closure: Microsoft's policy is to close accounts inactive for typically two years. The data (emails, files) is deleted at this point.
- No Recycling (Security): The core reason you cannot register the address is that Microsoft does not consistently recycle deleted email addresses (aliases).
- The "Why": This is a critical security measure to prevent a new user from acquiring an old address and then using it to perform password resets on the original owner's accounts linked to that old email. They "keep" the alias unavailable for security purposes.
- The Error: When you try to register, the system recognizes the address as a previously used, non-recyclable alias, causing the registration error.
Provide Official Feedback to Microsoft: If you want to voice your concern and suggest a policy change, you must do it through the correct channels where real Microsoft employees will see it. I cannot do this for you, but you can.
- Go to the Microsoft Feedback Portal: https://feedbackportal.microsoft.com/feedback/
- Search for existing suggestions about "inactive email accounts" and upvote them.
- Submit a new feedback post clearly stating your request: "Please reconsider the policy on inactive Outlook/Hotmail accounts and release them for new registration after a clear and reasonable timeframe, similar to other major providers."
In summary: Microsoft's policy is driven by security and user protection, not by "keeping" emails for themselves. The process is slow and deliberate to prevent harm. While I understand your frustration, the most practical solution is to choose a new email address and direct your feedback through the official Microsoft channel if you wish to advocate for a policy change.