The memory feature is not working for me.

lina Ali 0 نقاط السُمعة
2025-10-02T03:49:27.14+00:00

The memory feature is not working for me , Despite following all instructions, having a supported device, using the original version that came with it, and trying multiple solutions, the feature still doesn’t work or activate. The most I’ve been able to confirm is that the feature is enabled (I can see the 'Delete memory' option), but it’s not active. I don’t understand what to do or what the solution is.

Microsoft Copilot | Windows Copilot | ميزة
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  1. Carl-L 23,080 نقاط السُمعة فريق عمل موظفين Microsoft الخارجيين المشرف
    2025-10-02T09:45:12.37+00:00

    Hello lina Ali

    Welcome to Microsoft Q&A forum. I understand how frustrating it can be when your Copilot feature is not working as expected.

    Since this is a cloud-based AI features, it will rarely affect a single user, so you are probably not alonein this. The caused of this might range from a bug in the back end to a planned disable of this feature temporarily to fully fix the issue.

    On the user side, here is something you can try to see if it works for you:

    • Reset memory for Copilot While it is unable to fix server-side issue, it could help with user exclusive issue like a corrupted memory state. You can user the "Delete memory" option that you see to reset it.
    • Post your feedback in the apps You can feedback the issue directly to the Copilot developer team by clicking on the three-dots button and select "Send feedback".

    If the answer is helpful, please click "Accept Answer" and kindly upvote it.

    If you have extra questions about this answer, please click "Comment".

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