Hi Ahmad,
Thank you for your clear follow up. If all else fails, the last resort we have to permanently resolved the issue is by performing clean install.
In clean installation, be reminded that everything inside your device such as
files and programs that you installed yourself will be wiped out leaving the
operating system alone. It's like going back to its original settings. So
before doing this, I would recommend to do a backup first of your important
files to avoid any data loss.
Clean Installation (Process) by Andre Da Costa: https://answers.microsoft.com/ar-sa/insider/forum/all/how-to-perform-a-clean-install-or-reinstall-of/aef0ae63-2117-41ee-a8ea-4a3181625b08
- Plug the bootable flash drive on the PC.
- Restart the PC
- Once the Manufacturer's logo appeared, press any keys to interrupt.
- You should see the installation page. If not, you need to change the boot sequence and set the USB as first boot for the device.
- Restart PC again.
- You will see the setup screen. Choose language, time and currency format and Keyboard input method and then Choose Install
- Enter or Skip the Activation part.
- Accept the License Term and click Next.
- Delete all the drives until it shows “unallocated drive 0” Appears, select that drive (or select your SSD drive) and proceed with the installation.
- Wait for the installation to complete and you're all set.
If you need further assistance, I suggest contacting Windows Technical Support via live chat.
First is to sign to Microsoft account and access this page: https://support.microsoft.com/ar-sa/home/contact
Make sure that you are login to Microsoft account in order to get a "Chat support"
- Enter your issue and click Get Help
- Click "Contact Support" that you will see on the lower part of the page
- Under "Products and Services", click "Select your product or service" and select the product you want to ask about. You can select "Windows"
- Under “Category”, click “Select your support category” and select the category you want to ask about. Select "Technical Support"
- Press Confirm
- Press Chat with a support agent in your web browser
If you need any further help, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.
Warm Regards,
April P.
Independent Advisor