عدم ظهور ملفاتي في الحساب حتى بعد الاشتراك بسعة 50 جيجا

Dear Microsoft Support Team,

I hope this message finds you well.

I am writing to seek urgent assistance regarding my OneDrive account associated with the email: *******@outlook.com. I recently upgraded my storage plan to increase my quota, as my account was previously showing 102% full and I was unable to access or upload new files.

However, after the upgrade was activated (confirmed by seeing the 50GB limit), I was surprised to find that all my previously stored files — including personal photos, videos, and important documents — are completely missing. The storage usage shows 0 of 50GB used, which is not accurate as I had years of files saved on this account.

I kindly ask you to:

• Investigate the status of my missing files.
• Confirm that my upgraded subscription is correctly linked to this account.
• Restore any recoverable files from your end or guide me through the process.
• Clarify if any automatic deletion occurred due to account inactivity or exceeding storage limit.

These files are extremely important to me, and I would deeply appreciate your urgent attention to this matter.

Thank you for your continued support and understanding.

Sincerely,

Rami Awad

Email: *******@outlook.com