My on Apple purchased 365 subscription doesn’t Work

Anonymous
2025-01-22T10:52:01+00:00

Hello, I hope someone can help me with this.

I purchased a 365 personal subscription with my Apple ID. When I now try to log in any office app on my iPad with that Apple ID it doesn’t recognize that I already ave a subscription.

I already tried to sign out and delete and redownload all office apps. Nothing worked so far. How can I fix this?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-23T02:48:45+00:00

    Dear Dennis Blümner,

    Hello! Welcome to the Microsoft Community.

    It looks like you purchased a Microsoft 365 subscription in the Apple Store. But after logging into Office on your iPad with your Apple ID, it doesn't recognize your subscription. I understand your feelings and I'll try to help you.

    You can first check if the Apple ID you used is the one used to purchase the subscription and see if your subscription can be recognized normally.

    Normally, you can use a Microsoft account to log in to Office. If you purchased it in the Apple Store, you may have a Microsoft account associated with this Apple ID. Try to use it to log in to Office.

    You can check if your Microsoft account has a Microsoft 365 subscription here. Log in to your account and click "Subscription" on the left.

    If the problem persists, you should contact the official support of the Apple Store, according to Microsoft's official documentation: If you purchased a Microsoft 365 subscription from a third-party retailer (such as Amazon, Apple, Best Buy, or Google Play), please contact them directly to manage your subscription and billing.

    • Microsoft cannot cancel or help turn recurring billing on or off for subscriptions sold by third-party retailers.
    • If you purchased a Microsoft subscription from a third-party retailer, please contact their customer support for a cancellation or refund.All refund requests must be processed through the third-party retailer where the subscription was purchased, as Microsoft does not receive that payment.

    See also: Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support

    If you make any progress, feel free to let me know.Best wishesPyke.D | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments