how to resolve Microsoft store login loop?

Question

how to resolve Microsoft store login loop?

Anonymous

Stuck in a log in loop - I enter the credentials and it asks for them to be input again. I can successfully log in on other devices so it is specific to my PC. I've tried logging in through the Microsoft store, xbox app as well as online - all of which are unsuccessful.

I have removed any microsoft credentials through the credential manager - that did not work.

I have reset microsoft apps - that did not work.

I have checked for updates/restarted the PC. that did not work.

Any assistance would be appreciated

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1 answer

Answer 1

Hi there! This is Marc. Thank you for reaching out to the community.

Thanks for providing those details. Based on what you've described, here are a few approaches we can try.

Since you've already tried the common fixes, here are a couple more things to try:

Open Command Prompt as an administrator and run this command:

wsreset.exe

This will clear the Store cache and might help fix the loop.

Re-register Microsoft Store: Open PowerShell as an administrator and run:

Get-AppxPackage -allusers *WindowsStore* | Reset-AppxPackage

Ensure your PC’s date and time are set correctly. Incorrect settings can sometimes cause login issues.

Ideally, perform a System File Check (SFC) Open Command Prompt as an administrator. Run the following command to check and repair system files:

sfc /scannow

This will scan and fix any corrupted system files that could be causing the issue.

If all else fails, try creating a new local account and sign in with your Microsoft account there to see if the issue persists.

Let me know how it goes.

Best regards,