My Bose wired headphones will not connect/operate with my laptop

Hi @Mike Eaton

Thanks for posting in the Microsoft Q&A forum.

To assist you better, I will need more information.

• Which version of Windows are you using?
• You mentioned other devices worked properly, are they phones or other laptops?
• Can you please share a screenshot with the error "A driver is needed"?

Meanwhile, I'll try my best to assist you.

First, press Windows + X > Device Manager > Audio inputs and outputs.

If it connected via 3.5mm Audio Jack, you won’t see a specific “Bose” entry. Instead, the system uses the built-in audio driver, and you’ll see something like this:

If it shows up, you can right click, choose Properties > Driver > Update Driver.

Please let me know if it works for you.

If not, we can find another approach.

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