This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
I received an email notice that my Microsoft 365 Family subscription had been renewed on June 24, 2025. My credit card was charged on the same day. But Word, Excel, etc. are no longer on my laptop. How can this be fixed? I have the order number if needed.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Search for the individual apps from the Windows Start menu and start them from there. You can pin shortcuts to the Windows taskbar and/or to the Start menu for easy access.
If the apps are really missing, you can reinstall from your associated account at https://account.microsoft.com/services.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 24%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
I need to change my card number, but I don't know how.
Rachelle, please start your own thread for this unrelated question. Use the Ask a question link at the top of the forums page.