Something went wrong to my account, only for my emails, (on pc and android phone) from this morning

dimitra theodorakopoulou 20 Reputation points
2025-07-10T09:30:02.54+00:00

Before 5,5 hours microsoft asked me (as usual) to do credentials for my hotmail in my phone.

So i signed up from the beggining and by then I can't have access neither from my phone nor from my pc.

I changed my password, I tried everything, I have access in my Microsoft account BUT I still haven't access in my emails!

Please tell me that it is a problem of microsoft and not mine, and I will have my access back in the near future!

This is the pc picture....

sdfsfs

Outlook | Windows | Classic Outlook for Windows | For business
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Sumit 44,986 Reputation points Volunteer Moderator
2025-07-10T09:33:13.5766667+00:00

Hi,

This is something known from Microsoft:

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

***Outlook.com Service degradation Users may be unable to access their mailbox using any connection methods ***

User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client

Current status: We've determined the cause of the issue and have started deployment of a fix. We expect the fix to take an extended period following our safe change management process.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 10:30 AM UTC

Appreciate your patience while Microsoft works on it.

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  1. Sumit 44,986 Reputation points Volunteer Moderator
    2025-07-10T16:49:03.67+00:00

    Hi Dimitra,It should work soon. There was an outage.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

    We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

    Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

    Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

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