How Do I fix my touchpad since the 2025-06 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5060829) update became available?

Anonymous
2025-06-30T10:35:04+00:00

Hello all. Since the new update came out (June 2025) my touchpad hasn't worked at all. I have no mouse curser, and the touchpad is entirely useless. My Keyboard had a similar issue with the keys not actually typing onto my screen, but I restarted my laptop a couple of times and now it works fine. I have gone through all the steps on the advanced option update and the device manager updates to try and fix my touchpad. Everything that is on the Microsoft webpage and in my settings hasn't worked. Is anyone else having this issue? How have you fixed it. I am in my last year of high school currently and I need my laptop to be working as best as it possibly can. If it wasn't a touchscreen, I wouldn't even be able to ask this question. Someone please help a student out.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Estrella721 47,145 Reputation points Independent Advisor
2025-06-30T11:14:38+00:00

Hi, I'm Estrella. I'll do my best to help you.

The update may have caused a driver conflict or disabled the touchpad driver, which is why it is not working properly. The KB5060829 Cumulative Update Preview is an optional update.

Have you already tried to download and install the touchpad driver from your PC manufacturers website?

If you need help, What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

When you said you’ve done everything in Device Manager, did you already try uninstalling the touchpad driver and then restarting your computer to let it reinstall automatically? Have you also tried disabling and re-enabling it, or rolling back the driver to a previous version?

Have you also tried uninstalling the Windows Update that may be causing the issue?

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-06-30T11:55:05+00:00

    Hello Estella. Thank you for your reply. My tech savvy brother took another look at my computer with the things you suggested, and it is working fine now. Thank you for taking the time to reply and help me. It is greatly appreciated.

    Was this answer helpful?

    0 comments