Intermittent Sound Troubles!

Anonymous
2025-02-03T01:45:04+00:00

I recently purchased a refurbished computer running Windows 11. Everything seemed fine except for there is a problem with the sound. It drops out intermittently. It happens no matter what I'm doing-gaming, streaming, playing music, etc. I've tried running the troubleshooter and it reinstalled the driver but the issue still remains. Any ideas? By the way, I'm 70 and not very computer literate so please don't get overly technical with any answers.I wouldn't understand what you're talking about, I admit it!

Windows for home | Windows 11 | Devices and drivers

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Estrella721 47,660 Reputation points Independent Advisor
2025-02-03T02:21:33+00:00

Hello, I'm Estrella, an Independent Advisor, and I'm here to assist you. I understand that this situation has been challenging for you. I'll do my best to help.

What is the make and model of your device?

You can check this by typing MSINFO32 in the search bar and pressing Enter.

From the list, look for the make and model, then reply here.

We will need this information in case we need to update the driver from your PC manufacturer's website.

In the meantime, try the step-by-step methods below to see if they can fix the issue.

>>Use an older driver or uninstalling then reinstalling the driver:

  1. Press the Windows key + X and select Device Manager.
  2. Expand Sound, Video, and Game Controllers.
  3. Right-click on your audio driver(Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver.
  4. Choose "Browse my computer for driver software"
  5. Click "Let me pick from a list of available drivers on my computer."
  6. Select an older driver from the list and click 'Next.'
  7. Follow the onscreen instructions the restart your PC and check.
  8. if the problem continues, repeat 1-3 and hit uninstall device instead.
  9. Restart your computer(not shutdown) then check if the issue is resolved.

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  1. Anonymous
    2025-02-03T20:41:41+00:00

    Estrella---Thank you for your reply. I ended up uninstalling the driver and reinstalling it. So far so good! Thanks for your help! Tank

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