No recibo el código de Microsoft para acceder a mi cuenta en outlook

Hi @Julia Ansuberro

Thank you for reaching out. I understand how frustrating it can be to get stuck during sign-in, especially when you're not receiving the verification code.

Let's go through a few steps together to help fix this issue as quickly as possible:

1. Check All Folders in Outlook 
Microsoft’s verification emails may sometimes land in unexpected places. Please try the following: 

• Open Outlook and check your Junk, Spam, Other, or Clutter folders. 
• Try searching your inbox for keywords like “Microsoft” or “security code”.

2. Add Microsoft to Your Safe Senders List

Adding Microsoft to your safe senders list ensures that future emails from Microsoft are trusted and delivered to your inbox: 

• In Outlook, click the Settings icon (the gear symbol) in the top right.
• Choose View all Outlook settings.
• Go to Junk email > Safe senders and domains.
• Add the sender's email address to this list.

3. Wait a few minutes and click “Resend code” 

• Try clicking Didn’t get the code? or Send a new code to trigger a resend.
• Wait a few minutes and check your email again.

4. Use a different verification method (if available) 

If alternative methods were set up, you can try: 

• On the authentication screen, click “Use a different verification option”.
• Choose SMS, phone call, or the Microsoft Authenticator app if set up.

5. Contact Microsoft Support 

If the issue persists, please reach out to Microsoft Support for further assistance: 

• Visit Microsoft Support. 
• Sign in using a different Microsoft account (if available). 
• Select Live Chat or Request a Call to speak with a support agent.

If the issue persists, please also refer to this official Microsoft support article for additional troubleshooting steps: Troubleshooting verification code issues – Microsoft Support 

Please feel free to reply to this email if the issue continues, I’ll be more than happy to assist you further. 

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