Unable to login into portal.azure.com

Question

Unable to login into portal.azure.com

Naveen Kumar M 175

I'm unable to log in to https://portal.azure.com due to the error shown in the attached image. After clearing cache and attempting a fresh login, the portal requests a 6-digit code, while the Microsoft Authenticator app provides an 8-digit code. Additionally, I'm not receiving the approval notification from the Azure portal, although it works for other services like Hotmail. How can I resolve these issues?

It is my personal account; I don't have any IT administration team to work on this. How can I resolve this issue? It's been a month since I was impacted by this issue. Please help.

Screenshot 2025-03-15 080105

Screenshot 2025-03-15 080119

Anonymous

2025-04-02T10:05:06.76+00:00
Hello @Naveen kumar M

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Naveen Kumar M 175 Reputation points

2025-04-02T10:28:54.81+00:00

Hello @Anonymous

I have shared the necessary details in the private message. Please check.

Answer accepted by question author

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Your answer

Anonymous

2025-04-02T10:05:06.76+00:00

Hello @Naveen kumar M

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Naveen Kumar M 175 Reputation points

2025-04-02T10:28:54.81+00:00

Hello @Anonymous

I have shared the necessary details in the private message. Please check.

Answer 1

Hello @Naveen Kumar M

Thank you for sharing details over private message.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".