Using classic Outlook for Windows in business environments
Hi @Paolo Angrisano
Welcome to our forum!
How did you save the attached files? Based on my research, i could save attached files by Drop-down triangles of the attachments>Save as>Select Location>Save. You may want to refer to the steps i did and try again.
To further confirm if the issue is more related to Outlook desktop client, if possible, please log in to your web mail and do the same test to check if the issue persists.
In addition, here are some steps you may want to take:
- Check File Size and Type: Ensure the attachment size does not exceed your email provider's limits and that the file type is allowed.
- Check Download Location: Confirm that you have specified a valid download location for attachments in your Outlook settings.
- Check Attachment Permissions: Check if you have the necessary permissions to download attachments, especially in a work or organizational email account. Your organization's IT policies may restrict certain attachments.
- Uninstall and Reinstall New Outlook: If the issue persists, you may try to uninstall and reinstall the New Outlook to see if there are any differences.
Hope it helps.
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