Copilot aparentemente não recuperando contexto ou "lembrando" informações da mesma maneira que antes.

Question

Copilot aparentemente não recuperando contexto ou "lembrando" informações da mesma maneira que antes.

Coelho, Laura (ext) 20

Since last Friday, I noticed that Copilot repeatedly struggled to access or correctly use information that had already been shared within the same conversation. I was using prompts and workflows that I use regularly and that usually work very well.

In several different chats, Copilot appeared unable to retrieve messages that had been sent only a few moments earlier. Tasks that normally require linking the most recent prompt to information provided immediately before it were not working as expected.

What was unusual is that this did not seem to be limited to long-term conversation history. Instead, Copilot appeared to have difficulty accessing even the very recent context from the same chat thread. Normally, it can connect information from different points in the conversation with no difficulty, including details shared much earlier in the same discussion.

Because this behavior occurred multiple times across different conversations, I wondered whether there may have been a temporary issue affecting conversation memory, context retrieval, or chat history access.

Have there been any known issues, incidents, or changes that might explain this behavior?

I wanted to provide this feedback because maintaining continuity across messages is one of the features I rely on most heavily in my daily work.

Thank you for your support and for looking into it.

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Clary-N 16,565 Microsoft External Staff Moderator

Hi Coelho, Laura (ext),

Thank you for providing such a clear and detailed report. I understand how disruptive this must be when your regular workflows depend on Copilot maintaining continuity between messages.

I haven’t found confirmation of a publicly documented incident that specifically matches the recent-context behavior you described. To help determine whether this may be platform-specific or account-related, could you confirm:

Whether you’re using a personal Microsoft account or a work or school account
Where you experienced the issue, such as the web version, Windows app, mobile app or Microsoft 365 Copilot
Whether the same behavior occurs across multiple devices or browsers
The approximate date, time and time zone of one or two recent examples

If it happens again, please select Send feedback > Report a problem from the menu in the upper-right corner of Copilot. Include when it occurred, your device and operating system and a screenshot if possible, with any personal or confidential information removed. These details can help with investigating the affected session.

If you’re using a work or school account, I also recommend asking your Microsoft 365 administrator to check Health > Service health for any advisories affecting your organization. For a continuing or business-critical issue, the administrator can use Help & Support in the Microsoft 365 admin center to contact support or open a service request.

In the meantime, starting a new chat may temporarily restore normal behavior, although I understand that this is only a workaround and does not address the underlying loss of continuity. Since this is a user-to-user support forum, contributors don’t have access to account details, service logs or back-end systems and can’t make changes directly to Copilot. However, I can share troubleshooting guidance and point you toward the appropriate support channel if the issue needs further investigation.

If the issue continues, the additional details submitted through feedback or a support request should help the appropriate team investigate it further.

Coelho, Laura (ext) 20 Reputation points

2026-09-22T07:45:45.1233333+00:00

Hi Clary!

Thank you very much for your response and for looking into this.

I’ve done some additional testing since my original report and noticed something that may be relevant.

I’m using a work Microsoft account and accessing Copilot through the desktop application. It appears that only some specific chats have “broken.” Once this happens, the affected conversation seems unable to reliably access either recent context from just a few messages earlier or information from further back in the same conversation.

However, if I open a new chat and provide it with the same information and context from the affected conversation, Copilot works normally again. So far, newly opened chats have been able to maintain context as expected.

Unfortunately, some of the affected conversations were quite long, so not everything could be recovered. I was able to reconstruct most of the essential information and transfer it to new chats, which have been working well. However, nothing I have tried has restored normal context handling within the chats that had already “broken.”

This makes me wonder whether the issue could be related to individual conversation sessions rather than my account or Copilot more generally.

If it happens again, I’ll also make sure to use Send feedback > Report a problem as you suggested.

Thank you again for your help and for taking the issue seriously. :)
Clary-N 16,565 Reputation points Microsoft External Staff Moderator

2026-09-22T08:25:34.56+00:00

Hi Coelho, Laura (ext),

Thank you for taking the time to test this further and share what you found. That’s really helpful.

The fact that new chats work normally with the same information, while the affected conversations continue to lose context, does seem to narrow the issue down. I won't confirm the exact cause without further investigation, but your findings are definitely worth including if you report the problem.

For now, I’d continue with the new chats that are working normally. If it happens again, please use Send feedback > Report a problem and mention that the issue affected a specific existing conversation while a new chat with the same context worked correctly.

Since you’re using a work account, if the problem becomes recurring, your Microsoft 365 administrator can also help escalate it through the appropriate support channel.

I’m glad you were able to recover most of the important information and hopefully the new chats continue working normally. Thank you again for sharing such useful follow-up details

Best regards.