Unable to change legal name on Microsoft profile

Simon Brown 11 Reputation points
2026-09-21T08:03:16.76+00:00

Hi everyone, I'm trying to book a Microsoft exam but it warned me before booking that my ID must match exactly with my legal name set in my Microsoft profile. However, my Microsoft account doesn't have my middle name.

Now this has never been an issue in the past but I thought I should probably update it just in case.

However, when I try to update it in the portal it says "Your legal name change request will require further review. Please contact Credential Support to modify your legal name."

However, when I click that link it says "Welcome to Engage Center

You don't have permissions to any workspaces in Engage Center. Reach out to your team admin to check your access or speak with your Microsoft account team to learn about this content. If you expect to already have access, try the options below."

However, it's a personal Microsoft account, I don't have a tenant so there is no team admin.

Can someone help me please?

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Answer recommended by moderator
Gérard Oomens 133.7K Reputation points Volunteer Moderator
2026-09-21T10:33:44.9833333+00:00

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  1. Simon Brown 11 Reputation points
    2026-09-22T15:50:14.2466667+00:00

    Using a different Microsoft account to raise the support request worked. I just gave them the details of the account I was trying to fix and after some security questions they were able to help.

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