My other account was hacked, they changed my email, and I am still being charged for gamepass without being able to cancel.

To stop Game Pass charges on a hacked Microsoft account, the account itself must be recovered or formally treated as compromised; subscription cancellation cannot be done from outside the account.

Follow these steps:

1. Run through the official hacked-account recovery flow
   • Use the guided helper for hacked/compromised Microsoft accounts: How to recover a hacked or compromised Microsoft account.
   • Follow the steps in order:
     1. Scan devices for malware and secure them.
     2. Change or reset the password on the affected Microsoft account (if still possible).
     3. Check and correct account settings (forwarding, connected accounts, automatic replies) once access is restored.
2. Use the account recovery form if locked out
   • If the hacker changed the email, password, or added their own sign-in methods so that sign-in is no longer possible, submit an account recovery request using the official recovery form referenced in the hacked-account article.
   • Provide as much accurate information as possible (old passwords, services used, etc.). If the form is denied, try again from a different device or network and an InPrivate/Incognito browser, as suggested in the Q&A guidance.
3. If security info was changed, check for the 30‑day “security info change pending” state
   • If, when trying to sign in, a message appears like “Your security info change is still pending” or “You can’t access this site right now,” the attacker may have removed and replaced all security info.
   • In that case, the account is restricted for 30 days. During that period:
     • Use the built‑in options on that screen:
       • Cancel this request if the change was initiated and the old security info is still accessible.
       • Let us know if the change was not made by the account owner; this routes through the unauthorized-change flow.
   • Details are in: “What does ‘Security info change is still pending’ mean?”
4. After regaining access, remove attacker methods and cancel Game Pass
   • Once back in the account:
     • Remove any attacker-added aliases or sign-in methods from the security settings.
     • Add secure verification methods (for example, Microsoft Authenticator) as described in the security info article linked from the context.
     • Go to the subscriptions area of the account and cancel Xbox Game Pass so future charges stop.
5. If recovery fails and security info is fully replaced
   • If the recovery form repeatedly fails and all security info has been replaced by the hacker, the Q&A guidance indicates there may be no further method to regain that personal Microsoft account, and Support cannot override the automated process.
   • In that situation, contact the payment provider (bank, card issuer, or PayPal) to dispute or block future charges, since cancellation from within the account is not possible.
6. Use official support channels instead of email
   • For personal Microsoft accounts, there is no direct email address for hacked-account handling. Use:
     • The hacked-account guide and recovery form.
     • The Sign-in Helper: Open the Sign-in Helper for support options or hacked account issues.
   • If additional help is needed after using the automated tools, use the Contact Support flow described in the Q&A (via the Microsoft Support site → “Other Products” → “Manage account security” → chat with a support agent in the browser) and explain that the account is compromised and still being billed.

References:

• How to recover a hacked or compromised Microsoft account
• What does “Security info change is still pending” mean?
• What happens if there's an unusual sign-in to your account
• Hello , welcome to Account help & learning
• Get help with your Microsoft account
• My account got hacked. - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A