The Copilot Agent was unable to respond few times when asked from the Teams

Question

The Copilot Agent was unable to respond few times when asked from the Teams

N Madhan 20

I created a basic chatbot agent when an unknown intent is triggered, I call my backend using the https node in copilot studio the Ans will returned based on it we have published the agent in the teams, but Every time the agent is working as indented but few times in the teams the users query is taken but it return no output even though the user query is received in the copilot but it not able to process it but in the copilot it was unable to return anything it blank but if I ask the same query again it able to respond second time .

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Answer 1

Dear @N Madhan,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that your Copilot Agent in Microsoft Teams intermittently fails to return a response. You’ve built a basic chatbot that routes unknown intents to a backend via an HTTPS node in Copilot Studio, and while it generally works as expected, some user queries in Teams result in a blank response even though the query is received by Copilot. When the same query is repeated, the agent responds successfully on the second attempt.

Because this situation involves intermittent blank responses occurring specifically within Microsoft Teams, even though the Copilot Agent and backend are receiving the user query, the best way to move forward is to raise a support ticket through your IT Admin/Global Admin.

Your Global Admin can raise the support request via the Microsoft 365 Admin Center on your behalf and provide tenant‑level details that are required for investigation. This will allow the Microsoft product team to properly analyze the issue and advise on a permanent resolution.

For more details, you could refer to this article: Get support for Microsoft 365 for business

I appreciate your patience and the effort you’ve already put into isolating the issue.

Thank you for your kindness and understanding!

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