Mystery device "2.4G keyboard mouse" scrolls infinitely

a 20 Reputation points
2026-05-03T19:56:55.99+00:00

A ghost device is appearing everytime I restart my computer. I can disable it temporarily by removing the device, but I can´t find a way to prevent it from reappearing when starting my pc again. I found the corresponding driver and uninstalled it, but to no avail. It only affects Windows related menus (settings, volume, etc.) + some hotkeys (zooms in firefox when holding ctrl). My usb mouse and keyboard works as normal.

Windows for home | Windows 11 | Devices and drivers
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John Jefferson Doyon 89,550 Reputation points Independent Advisor
2026-05-03T22:35:53.3666667+00:00

Thanks, that confirms it clearly.

Since it shows under Mice, starts before login, and stops immediately when disabled. This means Windows is loading it as a real input device at startup.

Before blocking it, one quick check:

Check if something is reinstalling the driver:

  • Settings (Win + I) > Click on the "Apps". > Click on "Installed apps."
  • Look for anything like: Logitech Options / SetPoint. Any mouse/keyboard software.
  • If found, uninstall it (just to rule it out)
  • Restart PC and check again.

If issue still persists, to block the device (Windows Home):

  • Press Win + R > type regedit
  • Go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

Create these keys if missing:

  • DeviceInstall
  • inside it > Restrictions
  • Inside Restrictions, create:
  • DWORD (32-bit) > DenyDeviceIDs = 1

Create a subkey under Restrictions called:

  • DenyDeviceIDs
  • Inside that key:
  • Create String Value named 1
  • Value:

HID\VID_062A&PID_4101

  • Restart your PC.

Let me know how it goes.

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  1. John Jefferson Doyon 89,550 Reputation points Independent Advisor
    2026-05-03T21:11:26.34+00:00

    Thank you for letting me know.

    That VID_062A usually points to a wireless 2.4G receiver (often Logitech or similar). Even if it’s not plugged in anymore, Windows can still reload it as a ghost device.

    If you haven't already, just to be thorough:

    First, make sure your system is fully updated: Settings > Windows Update > Check for updates.

    Install all available updates from there and restart your PC when prompted.

    Check and show hidden devices (Some steps you've already tried, please try again):

    • Open Device Manager >Click View > Show hidden devices
    • Check these sections: Mice and other pointing devices, Keyboards, and Human Interface Devices
    • Look for anything greyed out or related to: “HID-compliant mouse” or VID_062A
    • Right-click > Uninstall device
    • Tick “Delete the driver” if available

    Also remove USB-related entries:

    • Go to: Universal Serial Bus controllers
    • Uninstall: USB Input Device, Unknown USB Device, and any greyed-out USB devices
    • Then restart your PC. Windows will reinstall clean drivers.

    Let me know how it goes.

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  2. John Jefferson Doyon 89,550 Reputation points Independent Advisor
    2026-05-03T20:35:46.3166667+00:00

    Hi, I'm John! I will help you with this.

    Can you check if there’s any USB receiver plugged in? Sometimes wireless keyboard/mouse combos (2.4G) leave a small dongle connected without noticing.

    Also check any Bluetooth mouse/keyboard paired before? Any game controller connected (USB or Bluetooth)? Any USB hub or docking station?

    Click "Add comment" to let me know.

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  3. AI answer

    2026-05-03T19:57:12.4133333+00:00

    The behavior matches a phantom or malfunctioning HID (keyboard/mouse) device repeatedly re‑enumerating over USB and sending unwanted input. Since standard “Remove device” and driver uninstall did not persist across reboot, focus on USB/HID cleanup and driver updates, and then on Windows repair if needed.

    Try the following steps in order:

    1. Physically isolate the source
      • Disconnect all non‑essential USB devices (dongles, hubs, wireless receivers, gamepads, etc.).
      • Reboot and check if “2.4G keyboard mouse” still appears and the infinite scroll/zoom persists.
      • Reconnect devices one by one with a reboot between each to identify which hardware is creating the ghost device.
    2. Clean up USB/HID devices in Device Manager
      1. Open Device Manager (search for “device manager” on the taskbar and select it).
      2. On the View menu, select Show hidden devices.
      3. Expand Keyboards, Mice and other pointing devices, and Human Interface Devices.
      4. Right‑click any greyed‑out or duplicate entries related to wireless receivers or “2.4G keyboard/mouse” and select Uninstall device.
      5. If prompted, check Delete the driver software for this device and confirm.
      6. Reboot and verify if the phantom device still returns.
    3. Update USB and HID drivers
      • Use Windows Update to ensure all device drivers are current:
        1. In the search box on the taskbar, type check for updates, then select Check for updates.
        2. Under Windows Update, select Check for updates and install any offered updates, especially those related to USB, chipset, or input devices.
      • If the device still reappears, in Device Manager locate the active entry for the “2.4G keyboard mouse”, open Properties → Driver → Update Driver, and let Windows search for an updated driver.
    4. Check for known USB/input bugs after updates
      • If the issue started immediately after a Windows update and affects only Windows UI elements (settings, volume, UAC prompts, etc.), install any follow‑up cumulative or out‑of‑band updates that fix USB/input regressions using Settings → Update & security → Windows Update → Check for updates.
    5. Test in Safe Mode
      • Boot into Safe Mode (minimal drivers) and see if the ghost device and infinite scroll persist. If they do not, a third‑party driver or software is likely injecting input; remove or update any mouse/keyboard utilities or macro tools.
    6. As a last resort, repair Windows
      • If the phantom device and input behavior persist even after driver cleanup and updates, use Reset this PC with Keep my files to reinstall Windows while preserving personal data. This can clear deeply corrupted driver or HID configurations.

    During troubleshooting, avoid using the suspect wireless receiver; use a known‑good wired USB keyboard and mouse so that the problematic device can be fully removed or isolated.

    References:

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