All email goes to junk folder

Shawn ONeill 20 Reputation points
2026-04-16T17:24:37.64+00:00

All emails go to junk folder, even ones from safe sender and safe domain list. Something has changed with my account in the last 24 hours because I never had this issue before. How can we fix this issue.

Outlook | Web | Outlook.com | Settings
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Answer accepted by question author
Jonathan Deives 82,210 Reputation points Independent Advisor
2026-04-16T18:07:08.6433333+00:00

Please check if there is any rule configured in Outlook that is moving emails to a junk folder.
Open https://outlook.com/

Click the Settings icon in the top-right corner.

Go to Mail > Rules.
Check if there is a rule moving emails to another folder.
Disable or delete the rule.
Click Save.

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