Outlook stalls

Apan Basu 40 Reputation points
2026-01-17T21:22:30.74+00:00

I am using 2024 version of Office. Suddenly, since this morning outlook is receiving mails and allows me to do all administrative work except will not let me send any mail or create a new contact, In the middle of the drafting the mail or adding the information of the new contact the round thing starts at will not let me do any thing. I have repaired the software. I have restarted the computer several times without any luck.

I do not have the keys to re-install the software. I bought this computer from Best-buy and they installed the software.

Any help will be highly appreciated.

Outlook | Windows | Classic Outlook for Windows | For business
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Answer accepted by question author
Anonymous
2026-01-18T08:43:12.4166667+00:00

Hi Apan Basu

Thank you for reaching out Q&A forum and providing details about the issue you’re experiencing with Outlook.

Based on your description, I would like to share some information and recommended steps that I hope will be helpful.

Start Outlook in Safe Mode

Outlook Safe Mode loads without add-ins, which helps identify if a third-party tool is causing the freeze. For detail steps, you can see "Start Outlook in the safe mode and disable add-ins" troubleshooting steps in this link.

Check Your Email Account Type:

Open Outlook and go to File > Account Settings > Account Settings >Look at the Type column next to your email address.

Please try these steps above first and update me on the results. I look forward to your response.

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AI answer

2026-01-17T21:22:40.9533333+00:00

It sounds like you're experiencing a frustrating issue with Outlook freezing when trying to send emails or create new contacts. Here are some potential causes and solutions you can try:

  1. Check for Updates: Ensure that your Office installation is up to date. Sometimes, issues can arise from outdated software. You can check for updates through the Office application settings.
  2. Disable Add-ins: A previously installed add-in might be interfering with Outlook. Try starting Outlook in safe mode to see if the problem persists. You can do this by holding down the Ctrl key while starting Outlook. If it works fine in safe mode, consider disabling add-ins one by one to identify the culprit.
  3. Repair Office: Since you've already attempted to repair the software, ensure that you followed the correct steps. You can try the repair option again through the Control Panel under Programs and Features.
  4. Check for Conflicting Programs: Other applications might be conflicting with Outlook. You can use the System Configuration tool to perform a selective startup and identify if any services or startup items are causing the issue.
  5. Corrupted User Profile: Sometimes, a corrupted user profile can lead to such issues. You may want to create a new Outlook profile to see if that resolves the problem.
  6. Antivirus Software: Ensure that your antivirus software is not blocking Outlook. Sometimes, outdated antivirus can cause issues with sending emails.

If none of these steps resolve the issue, you may need to consider reaching out to Microsoft Support for further assistance, especially since you mentioned not having the keys to reinstall the software.

References:

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  1. Apan Basu 40 Reputation points
    2026-01-19T01:35:56.5566667+00:00

    After three attempts with Microsoft Outlook help, two attempts with Best Buy Geek squad and one attempts with Just answer and spending more than 12/14 hours - the problem was resolved early this evening.

    There was Microsoft update that caused the issue. Once that is removed problem was resolved. Al least now. This is done by a person with Outlook support Group.

    I could not start the computer in the Safe mode. I pushed shift key during the restart and the computer did not start in safe mode.

    In 32 bit machine - I believe If I push F8 during the start up - the panel will open up asking whether or not I want to start in safe mode or regular mode. I am not sure removing a working system is progress.

    Any way, this is life.

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