HOW TO FIX FINGERPRINT SENSOR

Hello Halimat Shittu!

Thanks for reaching out to Microsoft Q&A forum and apologies for the inconvenience you've experienced.

From what you described, I understand that when you try to enable fingerprint sensor on your Windows 11, it shows messages such as “This option is temporarily unavailable” or “We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint.” Please try the following steps to fix this issue:

Method 1: Update Fingerprint Driver

• Press Windows + X → select Device Manager.
• Expand Biometric Devices (if hidden, click View → Show hidden devices).
• Right‑click the fingerprint driver → Update driver.
• Choose Browse my computer for drivers
• Select Let me pick from a list of available drivers on my computer.
• Highlight the listed driver (e.g., Synaptics WBDI SGX) → click Next.
• Allow the installation to complete.
• Restart your device.

Method 2: Restart Windows Biometric Service

Press Windows + R, type services.msc

Locate Windows Biometric Service.

Set Startup type = Automatic.

Click Start if the service isn’t running.

Restart your PC.

Additional check: BIOS/UEFI

Restart your PC and enter BIOS/UEFI (usually F2, F10, DEL, or ESC).

Navigate to Security, Advanced, or I/O Devices.

Ensure Fingerprint/Biometric Device = Enabled.

Save changes and exit.

Hope this helps. Please let me know how it goes or if you need further assistance!

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