How do I change GeoLocation on a public IP address showing wrong location/region in Azure Sign-in Logs?

Question

How do I change GeoLocation on a public IP address showing wrong location/region in Azure Sign-in Logs?

Edafio Admin 20

We are seeing incorrect geolocation details for one of our company’s public IP addresses in Microsoft Entra ID sign-in logs. Microsoft is showing logins from Sherman Oaks, California, but this IP is actually assigned to our business network in Bentonville, Arkansas.

We have already submitted corrections to four major geolocation providers (MaxMind, IP2Location, Digital Envoy, and IPinfo). All four providers have confirmed the correction was accepted on November 19, 2024. However, Microsoft Entra sign-in logs continue to show the incorrect location.

We need Microsoft to update its internal geolocation mapping for this IP address.

How do I go about this? All Co-Pilot instructions have been based on incorrect or outdated menus and options.

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-05T19:33:25.2966667+00:00

Hello Edafio Admin,

Based on the description, I understand that the IP address geo-location is incorrectly displaying at your Entra Sign-ins.

It sounds like IP address geo-location is currently flagged with an incorrect location by our ISP. I’ll need to check with our engineering team to update the IP address geolocation to the correct address.

For this, please share the IP address, failure correlation ID and your tenant ID with me over private messages
Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-08T16:23:39.5666667+00:00

Hello Edafio Admin, Please share the details over the private messages so that we can assist you further.
Edafio Admin 20 Reputation points

2025-12-12T16:40:16.1333333+00:00

Hello Rukmini:

Thank you for your response. I will be answering via private message shortly.

Answer accepted by question author

0 additional answers

Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-05T19:33:25.2966667+00:00

Hello Edafio Admin,

Based on the description, I understand that the IP address geo-location is incorrectly displaying at your Entra Sign-ins.

It sounds like IP address geo-location is currently flagged with an incorrect location by our ISP. I’ll need to check with our engineering team to update the IP address geolocation to the correct address.

For this, please share the IP address, failure correlation ID and your tenant ID with me over private messages
Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-08T16:23:39.5666667+00:00

Hello Edafio Admin, Please share the details over the private messages so that we can assist you further.
Edafio Admin 20 Reputation points

2025-12-12T16:40:16.1333333+00:00

Hello Rukmini:

Thank you for your response. I will be answering via private message shortly.

Answer 1

Rukmini 44,000 Microsoft External Staff Moderator

Hello Edafio Admin,

I’ve received an update from my PG team regarding this issue. The geo-location for IP addresses has been updated to the correct location. Please check with your end user and confirm if the issue is resolved.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Rukmini 44,000 Reputation points Microsoft External Staff Moderator

2025-12-17T21:30:41.1233333+00:00

Hello Edafio Admin, If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Edafio Admin 20 Reputation points

2025-12-22T19:13:21.8566667+00:00

Thank you. The Sign-In Log now shows the correct address.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.