Account takeover / compromised account

Bob Guy 20 Reputation points
2025-12-13T20:44:07.6733333+00:00

I can no longer sign in to my Microsoft account. My original email address now shows as non-existent, and an unknown Outlook email was added without my permission. I still have access to the original email and phone number. This Microsoft account owns Minecraft Java Edition (PC) under the username GridPixels. I need help from a support agent to recover and secure the account.

Moved from: Microsoft Security | Microsoft Authenticator

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
Ben4724 4,645 Reputation points Independent Advisor
2025-12-14T02:09:58.0966667+00:00

Hi there! I'm Ben a fellow member here in the community.

Sorry to hear about what happened on your account and I know how important it is for you to recover it!

For hacked account issues, it is really best to submit a report about it. There is a form you can fill out that will go to a team specially equipped to handle scenarios like this.

Please fill out this form https://aka.ms/recovermyaccount you should get an email response within 4 hours the latest.

The team on the other end will help work through the issue with you.

Note: The form is hosted on the Xbox support site but is available to all Microsoft account holders not just those who use Xbox.

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