Locked out of microsoft account with no way to get back in

Marco Di Vincenzo 25 Reputation points
2025-11-22T22:43:52.5566667+00:00

My friend is completely locked out of her "@hotmail" microsoft account, which got stuck in a loop.

If she tries to login by any means (web, apps, etc) it says "blocked account - too many wrong attempts".

If she tries to reset the password, the system is not able to send an OTP via SMS, so that page is not an option.

If she tries to recover the account by submitting the form, the procedure works almost immediately (1 minute wait tops) and can set a new password. However, if she tries to login with the very same password immediately after, she gets "wrong password", and after a couple attempts she's back at "blocked account".

I can 100% guarantee that she is typing the password correctly after the reset.

Any idea? She is now locked out of any access, including services she pays for and has no way to cancel and/or move to a different account if she can't login

Thanks in advance

Moved from: Microsoft 365 and Office | Access | For home | Other

Outlook | Web | Outlook.com | Account management, security, and privacy
Answer accepted by question author
Jeronimo Fuerte 48,875 Reputation points Independent Advisor
2025-11-23T01:05:49.2066667+00:00

Hi! Sorry to hear that you’re having trouble with this. If the account is currently locked, the usual account recovery form might not work for you. In this case, please try filling out the following form: https://www.microsoft.com/digitalsafety/account-reinstatement

This form is specifically used to request the reinstatement of accounts that have been locked for security or policy-related reasons.

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