Unable to log into personal azure account

Question

Unable to log into personal azure account

Tom Elliott 20

Like other discussions on this topic, I am in a similar situation where I cannot log into my Azure account that was setup originally with my personal details. For context, this is for personal use completely and there is no "official" work/school account.

When I attempt to sign into Azure, I'm asked for a 6 digit code from authenticator, however, my account within authenticator gives my an 8 digit code. I've tried without success to remove the account, re-add it, etc.

Any and all help is appreciated.

Similar issues:

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-11-21T16:29:46.25+00:00
Hello Tom Elliott,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message.

Answer accepted by question author

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Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-11-21T16:29:46.25+00:00

Hello Tom Elliott,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Country

TimeZone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Please send me the detail via private message.

Answer 1

Sridevi Machavarapu 33,820 Microsoft External Staff Moderator

Hello Tom Elliott,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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