Cannot create a billing support ticket on Azure Portal

Hello Robotemi

Thank you for posting your query on Microsoft Q&A platform.

You can open support requests in the Azure portal from the Azure portal menu, the global header, or the resource menu for a service. Before you can file a support request, you must have appropriate permissions.

You must have the appropriate access to a subscription in order to create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.

To create a support request without a subscription, for example a Microsoft Entra scenario, you must be an Admin.

You can contact Azure support directly using the links below:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Follow the instructions to provide details about the issue.

1. In the Resources menu, go to the Help section and select "Support + Troubleshoot." In the "Support + Troubleshoot" window on the right, type "Billing" in the search box, select Billing, and click "Next."
2. Select your subscription and click "Next." You will see some suggestions to fix the problem. If not, follow the steps below.

Scroll down and you'll find the 'Contact Support' option. From there, select 'Create Support Request'.

Enter a description of the issue (Issue Type - Payment, Subscription, Summary - Payment, Issue Type - Support with Billing, Issue Detail Type - Help with Billing History Disagreements)

1. When the solution reappears, click 'Back to support request'. Click Next to create a billing support ticket.

Let us know if the solutions suggested above helped you or if you need further assistance with this issue.

If Yes, then can you clarify if you have the appropriate permissions for the subscription you’re trying to create the ticket for?

Could you let me know what type of support plan you have currently?

Thanks,

Suchitra.