Locked Out as Sole Global Admin

Question

Locked Out as Sole Global Admin

crgolden 20

I'm the sole global admin of my directory in Azure portal, I have MFA configured to my personal Account but when trying to sign in to Azure it seems that the account is connected to some different Authenticator App and i cant enter the code. The codes on my authenticator for my personal account are 8 digits, and the ones accepted by Azure MFA are fewer digits.

I cannot contact to support since, since I can't log a ticket until I log in. :(

Maybe, @Raja Pothuraju you could help me ?

crgolden 20 Reputation points

2025-10-22T10:59:24.4133333+00:00

Hi @Anonymous - would you be able to help with this?
Raja Pothuraju 47,840 Reputation points Microsoft Employee Moderator

2025-10-22T11:02:22.38+00:00
Hello @crgolden,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
crgolden 20 Reputation points

2025-10-24T19:20:34.2666667+00:00

Thanks, @Anonymous ! I was able to reset the MFA for my Azure credential and login to the portal again.

Answer accepted by question author

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crgolden 20 Reputation points

2025-10-22T10:59:24.4133333+00:00

Hi @Anonymous - would you be able to help with this?
Raja Pothuraju 47,840 Reputation points Microsoft Employee Moderator

2025-10-22T11:02:22.38+00:00

Hello @crgolden,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
crgolden 20 Reputation points

2025-10-24T19:20:34.2666667+00:00

Thanks, @Anonymous ! I was able to reset the MFA for my Azure credential and login to the portal again.

Answer 1

Raja Pothuraju 47,840 Microsoft Employee Moderator

Hello @crgolden,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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