Why can't Windows connect my devices using Bluetooth?

Question

Why can't Windows connect my devices using Bluetooth?

Alberto Beltrão 20

Why is Windows not connecting my Bluetooth devices?

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Answer accepted by question author

John Jefferson Doyon 89,550 Independent Advisor

Hi, I'm John! I will help you with this.

If you haven't tried anything yet please start by following the steps in this Microsoft support article: https://support.microsoft.com/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

If issue persists, to help narrow down the issue:

Can you tell me if this issue started after a recent Windows update or any changes made to your system (like new drivers or apps installed)?
Also, are none of your Bluetooth devices connecting, or is it just one specific device?

Click "Add comment" to let me know.

Regards,

John J.D.

John C 0 Reputation points

2025-10-09T05:44:18.51+00:00

I bought a new computer installed with Windows 11 (It's up to date.) When I went to connect my BOSE headphones, it couldn't find them. I also tried to connect Jabra Earbuds without any success.

I've tried uninstalling and reinstalling drivers but nothing has worked.. Everything worked fine on my old computer under Windows 10.
Alberto Beltrão 20 Reputation points

2025-10-09T21:04:36.59+00:00

Issue started all of a sudden. I think it was after I updated the notebook using the Intel Updater. My Samsung S25 is recognized, connects but disconnects. I used an Ugreen adapter and nothing. It simply does not stay connected.
John C 0 Reputation points

2025-10-10T00:40:02.0766667+00:00

Thanks John. The issue started when I updated my computer, installing Windows 11. Prior to that, everything worked perfectly well on Windows 10.

I think I only have two Bluetooth devices that I connect - my headphones and a set of earbuds. Neither works.

1 additional answer

Your answer

John C 0 Reputation points

2025-10-09T05:44:18.51+00:00

I bought a new computer installed with Windows 11 (It's up to date.) When I went to connect my BOSE headphones, it couldn't find them. I also tried to connect Jabra Earbuds without any success.

I've tried uninstalling and reinstalling drivers but nothing has worked.. Everything worked fine on my old computer under Windows 10.
Alberto Beltrão 20 Reputation points

2025-10-09T21:04:36.59+00:00

Issue started all of a sudden. I think it was after I updated the notebook using the Intel Updater. My Samsung S25 is recognized, connects but disconnects. I used an Ugreen adapter and nothing. It simply does not stay connected.
John C 0 Reputation points

2025-10-10T00:40:02.0766667+00:00

Thanks John. The issue started when I updated my computer, installing Windows 11. Prior to that, everything worked perfectly well on Windows 10.

I think I only have two Bluetooth devices that I connect - my headphones and a set of earbuds. Neither works.

Answer 1

Alberto Beltrão 20

Dear friend, Windows 11 does not recognize some devices such as my Samsung Ear Buds Core. By chance I saw a video from a guy who taught us how to connect. It was just press down the two buds at the same time inside the charger and it worked. My Samsung S25 does not connect at all.

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