Password issues locked out of Microsoft Exchange on MacOS14

Hi @Michael Woods

Thank you for posting your question in the Q&A Forum.

I understand how frustrating it can be to be locked out of your account. Since this is an Exchange (work or school) account, if your password isn’t working, you’ll ultimately need to contact your IT administrator to have it reset or unlocked. 

In the meantime, here are a few things you can try: 

If you can log into macOS but Outlook or Mail keeps prompting for your password:  

• Open System Settings > Internet Accounts. 
• Select your Exchange account and click Delete Account. 
• Restart your Mac. 
• Return to System Settings > Internet Accounts, click the + button, choose Exchange, and sign in again with your work credentials. 

After that, check for any available updates: 

• In Outlook, go to Help > Check for Updates, or if you installed it from the App Store, open the App Store > Updates tab. 
• Install any pending updates for Outlook or Microsoft 365, then try signing in again. 

If you’re completely locked out of your Mac, you may want to check Apple’s official recovery steps here, they explain how to regain access to your account: Reset your password on your Mac 

Microsoft provides this link for your convenience. The site is not controlled by Microsoft, so please review carefully before following any instructions there. 

Because this is an Exchange (work or school) account, your organization’s IT team manages your login and password. If you’re still unable to sign in after trying the recovery steps above, I’d recommend reaching out to your IT support team, they’ll have the right tools and permissions to help unlock or reset your account securely. 

I hope these steps help you get back in smoothly.

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