My Hotmail is hacked and I’m Chinese language

Hello Fiona,

Thank you for reaching out. I understand that you’re having an issue where your account was hacked and the language was changed to Chinese, preventing you from doing anything in Outlook. If you’re using Outlook Web, go directly to this link: https://outlook.live.com/mail/0/options/general/timeAndLanguage, and in the first dropdown, you can change the language (or you can notice that when you click it, a long list of languages will appear for you to choose from). In case you're using Outlook on your phone browser, please try the following:

1. Open https://outlook.live.com/mail/0/ in your phone browser.
2. Switch to Desktop view (see: How to Activate Desktop Mode in Any Browser on Android & iOS

Disclaimer: This is a third-party link that provides useful information to help you resolve the issue. Please be cautious of advertisements and unsafe links.

). If you’re using Safari, the display may look different.

After switching to Desktop view, go to General > Language and time, select English (United States) or your preferred language, and save. You can now switch back to mobile view, and everything should be set.

After that, check if there are any strange messages, rules, or anything unusual that you didn’t add, and immediately delete and report them. Then, go here to enable 2FA, check sign-in activity, and log out from all unfamiliar devices. You can refer to this guide to secure your account. If your account has been hacked, you can refer to this document to recover your account.

If the issue persists or you want to provide more information, please let me know. I’ll be happy to guide you further if needed.

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Best regards,