Hi Regina,
Got the DISM log. We can resolve this issue using a third-party tool named SFCFix.exe, developed by an MVP.
Please run the fix below.
- Download SFCFix.exe (by niemiro of Sysnative forums) and save this to your Desktop. https://www.sysnative.com/forums/downloads/sfcfix/
- Download the file, SFCFix.zip, and save this to your Desktop. Ensure that this file is named
SFCFix.zip- do not rename it. - On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. See the illustration image: https://imgur.com/a/7i4Y8g8.
- When you see the prompt "Will you allow SFCFix to communicate with Sysnative servers?", type "n" for no. Press Enter to continue.
- SFCFix will now process the script. It will take some time to complete. Upload the output file SFCFix.txt to your OneDrive.
- Restart Windows and attempt to install updates.