Receive Error Message Trying to View Attendance Reports

Question

Receive Error Message Trying to View Attendance Reports

Viani, Stephanie 20

I get the error message "Attendance info isn't available yet. Check again later." when attempting to view attendance reports for meetings that occurred a month or more in the past. I need this functionality because I rely on this report for meeting minutes.

You can see I only have the option to view reports for meetings that occurred in the past.

Also, trying use the back button from the pop up doesn't work. I have to reopen the chat each time to try a different report.

Attempting to Download to CSV doesn't work either as that only shows all attendees for the whole series and whether or not they accepted the series but doesn't detail who attended the particular instance of the series I'm looking at.

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Answer accepted by question author

Ruby-N 13,325 Microsoft External Staff Moderator

Dear @Viani Stephanie,

It's wonderful news that the issue has been resolved. I sincerely apologize for any miscommunication earlier, and I truly appreciate your effort in finding a resolution. I believe that many users may encounter similar issue, and your case could serve as a valuable reference for them. Therefore, I would make a brief summary of this post so that other forum members could easily find useful information here:
Issue Description:

You were unable to view attendance reports for past meetings in Microsoft Teams, specifically for an individual instance of a recurring meeting series. The error message displayed was:

"Attendance info isn't available yet. Check again later."

Additional concerns included:

The back button within the interface was unresponsive.
CSV downloads only reflected attendance for the entire meeting series, not individual sessions.
You were the meeting organizer and using Microsoft Edge.

Assessment:

Attendance reports are generally available shortly after a meeting concludes but may not be retained indefinitely.

For recurring meetings, CSV exports typically summarize the entire series rather than individual occurrences.

If the meeting chat was deleted or the organizer left the organization, reports may become inaccessible.

In the new Teams experience, clearing cache is no longer applicable. Instead, using “Quit Teams” and reopening is the recommended workaround.

Resolution:

As of your latest update, the reports became accessible again without any direct action. It’s possible that your organization’s IT team resolved the issue behind the scenes. You also explored several troubleshooting steps:

Restarting Teams via “Quit Teams”
Restarting your laptop
Considering uninstalling and reinstalling Teams (though not attempted)

More Information:

For future reference, here are some useful links:

Manage meeting attendance reports in Microsoft Teams - Microsoft Support

Search the audit log for events in Microsoft Teams | Microsoft Learn

If the issue recurs, contacting your organization’s IT team directly may be the most efficient path.

As other users will also search information in this community, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly. User's image

If there are any issues related to the Office applications in the future, feel free to post in this Q&A forum.

We will be here to help you.

Have a nice day and stay healthy.

Viani, Stephanie 20 Reputation points

2025-08-20T20:44:27.5366667+00:00
Hello! Everything here appears correct except for the bit about the CSV export. I just looked again and cannot find a way to export attendee information for the whole series at all now. I only have a "download" option for specific instances of the series, and that is what I expected. I think the export for the whole series was a product of the issue going on; I've never seen it before.

Below are screenshots of:

the meeting chat with no option for a "download"

the Recap tab which only allows me to see information for individual sessions

the Attendance Report where I finally have the option to download

Please let me know what I'm missing, and I will be happy to accept the answer.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-21T00:18:14.1233333+00:00

Dear @Viani Stephanie,

I sincerely apologize for any miscommunication earlier. I’ve taken the time to further investigate the issue related to downloading the attendance CSV file that includes detailed join and leave times for each participant, and I’ve identified a key difference in behavior depending on how the file is accessed.

To test this issue, I used two separate accounts, one to create the meeting and another to join it.

The results vary depending on how the CSV attendance file is accessed and downloaded:

1.

When you open the meeting from the Teams and select the Attendance tab, then click Download, the system automatically generates a CSV file that includes detailed attendance information for that specific meeting instance.

2.

If you go to the Calendar in Teams, expand the meeting series, and navigate to the Tracking section, then click the More options (three dots) and choose Download as CSV. The file you receive reflects the participant’s responses to the meeting invitation, not their actual attendance. This includes whether they accepted, declined, or didn’t respond, but it does not contain join/leave timestamps.

I hope the information helps clarify the issue. You can try this workaround and update us.

I look forward to your response and hope to hear from you soon.
Viani, Stephanie 20 Reputation points

2025-08-21T19:07:59.3666667+00:00

Ahh I see the difference now. Thank you very much for the explanation! I've indicated that I accept this answer.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-21T19:37:29.0233333+00:00

Dear @Viani Stephanie,

Thank you so much for your quick further reply and feedback as well. I’m also much appreciated for your kind words and your appreciation to my reply! It was truly a pleasure for us to work with you on this matter.

Thank you again for your patience and understanding, it means a lot to us.

If there’s anything else you need, please don’t hesitate to reach out Q&A forum. We’re always happy to assist you.

2 additional answers

Your answer

Viani, Stephanie 20 Reputation points

2025-08-20T20:44:27.5366667+00:00

Hello! Everything here appears correct except for the bit about the CSV export. I just looked again and cannot find a way to export attendee information for the whole series at all now. I only have a "download" option for specific instances of the series, and that is what I expected. I think the export for the whole series was a product of the issue going on; I've never seen it before.

Below are screenshots of:

the meeting chat with no option for a "download"

the Recap tab which only allows me to see information for individual sessions

the Attendance Report where I finally have the option to download

Please let me know what I'm missing, and I will be happy to accept the answer.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-21T00:18:14.1233333+00:00

Dear @Viani Stephanie,

I sincerely apologize for any miscommunication earlier. I’ve taken the time to further investigate the issue related to downloading the attendance CSV file that includes detailed join and leave times for each participant, and I’ve identified a key difference in behavior depending on how the file is accessed.

To test this issue, I used two separate accounts, one to create the meeting and another to join it.

The results vary depending on how the CSV attendance file is accessed and downloaded:

1.

When you open the meeting from the Teams and select the Attendance tab, then click Download, the system automatically generates a CSV file that includes detailed attendance information for that specific meeting instance.

2.

If you go to the Calendar in Teams, expand the meeting series, and navigate to the Tracking section, then click the More options (three dots) and choose Download as CSV. The file you receive reflects the participant’s responses to the meeting invitation, not their actual attendance. This includes whether they accepted, declined, or didn’t respond, but it does not contain join/leave timestamps.

I hope the information helps clarify the issue. You can try this workaround and update us.

I look forward to your response and hope to hear from you soon.
Viani, Stephanie 20 Reputation points

2025-08-21T19:07:59.3666667+00:00

Ahh I see the difference now. Thank you very much for the explanation! I've indicated that I accept this answer.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-21T19:37:29.0233333+00:00

Dear @Viani Stephanie,

Thank you so much for your quick further reply and feedback as well. I’m also much appreciated for your kind words and your appreciation to my reply! It was truly a pleasure for us to work with you on this matter.

Thank you again for your patience and understanding, it means a lot to us.

If there’s anything else you need, please don’t hesitate to reach out Q&A forum. We’re always happy to assist you.

Answer 1

Ratkie, Robin 0

Was there a solution to this issue. I am currently having the same issue with Teams. This is a NEW issue for me as of week ending 8/16/2025 and the response from the moderator is not addressing it at all. it's not user error. It was working fine until last week. What changed?

I have checked all my previous meeting attendance reports, and they also have the same error message. I have copies of those reports. There is a problem with the path from the link to the report in both the chat and the Teams meeting menu.

Liljenberg, Aaron 0 Reputation points

2025-08-18T21:04:35.7633333+00:00

same issue, it works to see attendance in the teams iPhone app, but not in the Windows Teams app
Fields, Elijah 0 Reputation points

2025-08-19T18:52:09.35+00:00

What I did to get it fixed was uninstall it and reinstall it
Liljenberg, Aaron 0 Reputation points

2025-08-19T18:53:52.4233333+00:00

i cleared out teams cache and it brought the attendance back
Viani, Stephanie 20 Reputation points

2025-08-20T19:15:25.0366667+00:00

As an update, mine are back as of today without me doing anything. Not sure if my organization was already addressing it without my knowledge?

I looked into clearing my cache but apparently that only works for the old Teams, not new. For the new Teams they just suggest selecting "Quit Teams" and reopening, but that hadn't worked when I tried. I'd also tried restarting my laptop which didn't work, but did not try uninstalling and reinstalling so that may work for others.

If it happens again I'll just go straight to my organization's IT.

Answer 2

Ruby-N 13,325 Microsoft External Staff Moderator

Dear @Viani Stephanie,

Welcome to the Q&A Community.

Thank you for sharing your concerns. Based on your description, I’d like to offer a few insights that may help clarify the issue.

First, please ensure you have the appropriate permissions to access attendance reports, as only organizers and co-organizers can view them. If the meeting chat was deleted or the organizer has left the organization, the report may no longer be available.

For reference, please check this link: Manage meeting attendance reports in Microsoft Teams - Microsoft Support

Additionally, channel and instant meetings may offer limited reporting, and reports are typically available shortly after the meeting ends but are not stored indefinitely.

If you're experiencing issues with viewing or downloading reports, I recommend clearing your browser’s cache and cookies or switching to a supported browser like Microsoft Edge. Regarding CSV downloads, please note that they may only reflect overall attendance for the meeting series, not individual instances.

Bulk downloads are not supported, so reports must be accessed one by one. If your organization needs to retain attendance data longer, I suggest manually downloading reports from the Attendance tab before they expire.

If you’re unable to locate a report, you can ask your organization’s IT administrator to check the Microsoft Purview Audit Logs, which may contain the attendance data. For more details, please refer to: Search the audit log for events in Microsoft Teams | Microsoft Learn
Lastly, to avoid interface issues, it’s recommended to reopen the meeting chat directly from the Chat or Calendar tab instead of using the back button.

I understand these are workarounds and not a perfect solution. I sincerely apologize that the feature you’re looking for is currently have limitation. I am truly sorry for the inconvenience and the negative experience this may have caused. At Microsoft, we greatly value user feedback and continuously strive to enhance our products. As moderators in the community, please be aware and accept that we are not responsible for the design of the product and that we have limited resources for detailed information about Microsoft products. We help guide users to the appropriate channels but do not influence product design decisions.

I encourage you to submit it via the Microsoft Feedback Portal or directly through Teams Feedback > Give a compliment.

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Your feedback submitted through the Microsoft Feedback portal is highly appreciated and plays an important role in improving Microsoft 365 products. If there’s anything else I can assist you with, please don’t hesitate to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Viani, Stephanie 20 Reputation points

2025-08-12T21:52:13.0866667+00:00

I am the meeting organizer attempting to view the attendance report for a meeting on 7/16 which should already/still be available using Edge.

This is something I was able to access until very recently. I want to see a report of who attended an individual instance of a recurring meeting series for meeting minutes. This report used to display a list of who attended with timestamps of each time they joined or left the meeting.

But now I am getting the error previously provided.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-13T18:36:03.4266667+00:00
Dear @Viani Stephanie,

I appreciate your follow-up and the clarification you provided. I'm truly sorry if my previous guidance did not fully address your needs or help improve your workflow and sincerely apologize for the inconvenience and negative experience this may have caused. To verify whether this issue is caused by a bug, the best next step is to contact Microsoft Support. A support engineer can conduct a remote session to investigate the situation, verify the back-end configurations, and run the necessary synchronization tools to resolve the issue.

As forum moderators, we do not have access to the detailed logs or backend systems needed to fix this issue effectively due to privacy and security limitations. For that reason, the most efficient solution would be to contact Microsoft's support team directly.

We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support.

You can raise support ticket from: Microsoft 365 admin center 

For reference: Get support - Microsoft 365 admin | Microsoft Learn

Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.   

While I regret that I cannot offer a more immediate solution, I will continue to support you in any way I can throughout the process. Once you have successfully created a support ticket, feel free to share the ticket ID with me in Private Message. I will support you monitor progress on your behalf and help ensure that the issue is addressed in a proper and timely manner.

To view or send private messages, sign in to the Q&A forum using the account that posted this thread, then click Private Messages.

Looking forward to your response so I can assist you more effectively. Thank you very much for your understanding and your cooperation.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-18T18:01:21.1233333+00:00

Good day @Viani Stephanie,

Hope things are running smoothly on your end.

Following the instructions I shared earlier on how to contact Microsoft Support, may I ask if you’ve been able to get in touch with them? If yes, please feel free to let us know. Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Viani, Stephanie 20 Reputation points

2025-08-18T21:30:49.8733333+00:00

@Ruby-N thank you for following up. I do not have access to submit a ticket so I will need to submit one with my organization's IT. I will do that this week and it may take a while, but I will come back here when I have an update for you.

Thanks again.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-18T22:20:30.1366667+00:00

Dear @Viani Stephanie,

I truly appreciate the time and effort you’ve taken to share your update.

Feel free to reach out to me via private message anytime. I'm always here and happy to support you. I’ll be looking forward to hearing good news from you soon.

I’m genuinely grateful for your trust and engagement.
Ruby-N 13,325 Reputation points Microsoft External Staff Moderator

2025-08-20T20:28:20.7033333+00:00

Dear @Viani Stephanie,

Thank you very much for taking the time to respond and for sharing detailed context regarding the issue.

I've provided a brief summary of this discussion in my next answer, which I hope will be helpful to others in the community facing similar challenges. If you have a moment to review it, your feedback would be greatly appreciated.

Should you find the brief summary useful, kindly consider rating it using the options below. This helps other users with similar queries discover relevant solutions more efficiently.
Greatly appreciate again for your patience and understanding.