the media/function keys on your Dell Inspiron 15 7000 are not working correctly—either performing the wrong action or not responding as expected.

Question

the media/function keys on your Dell Inspiron 15 7000 are not working correctly—either performing the wrong action or not responding as expected.

Kennedy Teka 20

the media/function keys on your Dell Inspiron 15 7000 are not working correctly—either performing the wrong action or not responding as expected. They produce weird responses

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Answer accepted by question author

Arlene D 36,260 Independent Advisor

Hi, thanks for reaching out!

Did you try pressing Fn + Esc to switch how the keys behave?

If the keys still act strange, update your keyboard driver in Device Manager, and run Dell SupportAssist to check for any system issues. You can also enter BIOS by pressing F2 at startup, then set the function key behavior to your preference. Make sure Windows is fully updated. These steps fix most function key issues.

Warm Regards,

Arlene D.

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2 additional answers

Your answer

Answer 1

Lychee-Ng 29,235 Microsoft External Staff Moderator

Hi,

Just checking in to see if your issue is resolved and your keyboard is functioning fine now. I hope my answer helped, and in case it did, it'd be appreciated to mark it as accepted. Thank you.

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Answer 2

Hi Kennedy Teka,

Welcome to Microsoft Q&A!

I understand how disruptive this can be when the media/function keys are not working correctly on your Dell Inspiron 15 7000. You can refer to Dell’s Keyboard Troubleshooting Guide, and maybe try out some other troubleshooting steps if that doesn't work:

1 - Quick checks:

Try pressing Fn + Esc to toggle between media key mode and function key mode (in case you accidentally swapped it)
Ensure there is no debris under the keys — cleaning with a brush or compressed air can help.
Dell’s built-in tool can detect and fix hardware/software issues: Open SupportAssist from the Start menu > Run System Scan and apply any recommended updates > Restart PC.

2 - Check BIOS Settings:

Restart your laptop > press F2 repeatedly to enter BIOS
Go to Advanced or Function Key Behavior
Set to Multimedia Key First or Function Key First depending on your preference
Save and exit BIOS

3 - Make sure your keyboard drivers are up to date.

Visit Support Home | Dell US > Enter your Service Tag or select Inspiron 15 7000 > Download and install:
- Dell QuickSet
- Chipset drivers
- BIOS update (if available)
If the issue persists, you can reach out to Dell Support team for real time assistance regarding keyboards.

Disclaimer: The above links are directed to Dell, which is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

We look forward to hearing from you! Please understand that our initial reply may not immediately resolve the issue. But we’re keeping up with this to help restore your keyboard functionality. Thanks for your time!

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Warm Regards,

Lychee-MSFT | Microsoft Q&A Support Specialist