Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly? Have you made any changes to your computer recently?
Please try the following methods below.
- Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and select Windows Explorer, Right click then select Restart.
- Press Windows key+R to open Run then type:
shell:recent\AutomaticDestinations
press Enter
Delete the contents of the resulting folder
Kindly do the same on the path below
shell:recent\CustomDestinations
After that, restart your computer
Note: This will remove the shortcuts in Quick Access but not the actual files
- Please try to run SFC & DISM to check for any system errors and corrupted files.
After that, restart your computer using clean boot of Windows 11.
- Perform a Clean Boot
Determine whether a background program or a software conflict is causing the issue.
Press Windows key+R to open Run then type: msconfig
Press Enter
Select System Configuration > go to the Services tab.
(Important) Select and make sure to put a check mark on "Hide all Microsoft services"
Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.
Please check the support article at the link below for more details.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
Kind regards,
John DeV
Independent Advisor