I can't login to my school via 'Access work or school' in settings.

Question

I can't login to my school via 'Access work or school' in settings.

Chloe McKenzie 20

Hi, I recently upgraded from a laptop to my desktop. I am trying to login to my school so I can use word etc. I put in my email, and it takes me to my school sign in page, but from there it doesn't work. I know my password & email are correct, but it won't allow me to login. I don't want to have to pay for Microsoft 365 when I am paying to go to school and get it for free.

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Tina L 12,435 Microsoft External Staff Moderator

Hello @Chloe McKenzie ,

Thank you for reaching out to the Q&A forum!

For your situation, please take note that:

If your desktop isn't properly enrolled in your school system, login attempts may fail even if your credentials are correct.

Since you're using an education account, your institution's IT support team is the best resource for help. Education accounts are managed by the school's IT department, and Microsoft doesn't have direct access to modify settings or settings. Account-specific issues.

For that reason, I recommend that you contact your institution's IT helpdesk for further guidance. If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

To make sure your account is still active and eligible for Microsoft 365 access, could you please provide a bit more detail:

Can you try logging in to the Office Portal using your school email?
Are you still currently enrolled at your school, or have you already graduated?
Do you see any specific error messages when trying to log in on your desktop? For example:

“Your organization has disabled this device”
“We couldn’t connect to the server”

If possible, please share a screenshot of the error message. I can help you blur or hide any personal information before reviewing it.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 Accept answer v 1 answer Po

Chloe McKenzie 20 Reputation points

2025-07-28T10:34:26.6766667+00:00

Hi,

Thank you for the quick response. I have already reached out to my school, but they typically take a week to get back to me. I am still enrolled, and it was working fine on my laptop which had the same accounts logged in. When I try to sign in it says my username or email is incorrect, but I know they aren't.
Chloe McKenzie 20 Reputation points

2025-07-28T10:36:08.5333333+00:00

I can login to office portal but then when i try on my computer I get this error.
Chloe McKenzie 20 Reputation points

2025-07-28T10:36:18.71+00:00

Removed PII
Tina L 12,435 Reputation points Microsoft External Staff Moderator

2025-07-28T11:05:36.7633333+00:00
Hello @Chloe McKenzie ,
Thank you for responding.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.
I will explain more detail for your situation:

For error code: 80180014 with error message:

"Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email."

Server message: The Mobile Device Management (MDM) server doesn't support this platform or version. Consider upgrading your device.

This error typically occurs when your device is running an unsupported version of Windows (often Windows Home).

It’s possible that your old laptop was running Windows Pro or Education, while your new desktop is using Windows Home, which doesn’t fully support device management features.

So, you can check the Windows version on your new desktop:

Go to Settings => System => About

If it shows Windows Home, you might consider upgrading to Windows Pro to ensure compatibility with your school system.

Additionally, another reason is your school uses Mobile Device Management (MDM) like Microsoft Intune, and your device doesn’t meet the requirements to be enrolled.

I understand that you've already contacted your school and that it may take up to a week for them to respond. While I know that waiting can take your time, in this case, reaching out to your school's IT department is likely the only way to resolve the issue, since this is a school-managed account.

I truly want to help you, but as a forum moderator, my role is to guide you with accurate information and point you in the right direction. Although I can't directly fix the issue for you, I’ve tried some research and found a helpful article that relates to your situation:

Troubleshooting Windows device enrollment problems in Intune - Intune | Microsoft Learn

Your specific error code (80180014) is mentioned here. You can share this article with your school's IT team to help them assist you more quickly.

In particular, they should check and make sure that personally owned devices are allowed for Windows (MDM) in the Device Enrollment policy.

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.
Chloe McKenzie 20 Reputation points

2025-07-29T07:52:35.9966667+00:00

Hi,

Thank you this was actually a lot of help. I have Windows home, how can I upgrade to Pro?
Tina L 12,435 Reputation points Microsoft External Staff Moderator

2025-07-29T09:37:31.9866667+00:00
Hello @Chloe McKenzie ,
Thank you for responding:

To upgrade from Windows Home to Windows Pro, here are steps you can try:

You need to open Settings on your desktop => go to System => Activation.

Under Upgrade your edition of Windows, click Go to the Store.

The Microsoft Store will open to the Windows Pro upgrade page.

You will have to purchase and after that Windows will automatically upgrade and restart.

You can infer more detail from: Upgrade Windows Home to Windows Pro - Microsoft Support.

Additionally, if you already have a valid Windows Pro product key, you can upgrade manually.

More detail instruction in this article: How to Upgrade Windows 11 Home to Pro » Winhelponline

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

Besides that, please take note:

Make sure your current Windows Home edition is activated before upgrading.

Backup your files just in case, though the upgrade process usually preserves everything.

Look forward to you!