My email address has emptied all emails from every source

Question

My email address has emptied all emails from every source

Judith Quinlan-Logan 20

Hi there,

My outlook account has emptied all of my emails and made a new email address which has its own folders (email starts with outlook_ then has heaps of numbers) I am unsure what I have done. I have done a sync and nothing happened, I have checked all folders and they are all empty apart from my draft and sent. I have gone into my microsoft account and into account info and it is the primary email (nothing under alias).

I would really like some help if possible, thank you.

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

That weird address is because you have a non-Microsoft address set as primary on your Microsoft account. Your address is used only to sign into Microsoft services and the weird address is a placeholder for an outlook.com address.

Set an outlook.com alias as primary at https://account.microsoft.com/profile/ and it will go away.

Microsoft has more information in this article:

Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows

https://support.microsoft.com/office/90ed7938-7f21-4cb5-a69d-a3b79ea4eafd

Mail from non-Microsoft address will not sync yo outlook.com on the web.

-- Diane