How do I remove an old Outlook account

William Treasurer 20 Reputation points
2025-07-23T00:17:14.5466667+00:00

I have an old Outlook account from where I was volunteering at 8-9 years ago that keeps on popping up. How can I get rid of it? The PII removed@gmail.com account is my real one.

Outlook | Web | Outlook.com | Account management, security, and privacy
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Anonymous
2025-07-23T07:01:47.66+00:00

Hi William,

Welcome to the Microsoft Q&A. I understand that you are having trouble on popping up old Outlook account . To remove your old volunteer account from Outlook, follow these steps based on your device:
Classic Outlook App (Windows)

  1. Open Outlook
  2. Go to File > Account Settings > Account Settings
  3. Under the Email tab, select the old account
  4. Click Remove
  5. Restart Outlook

New Outlook App (Windows)

  1. Open Outlook
  2. Go to Settings > Accounts > Your Accounts
  3. Select the old account > Manage
  4. Click Remove
  5. Restart Outlook

Outlook App (Mac)

  1. Open Outlook
  2. Go to Tools > Accounts
  3. Select the old account > Manage
  4. Click Remove Account
  5. Restart Outlook

Outlook Mobile App (iOS/Android)

  1. Open the Outlook app
  2. Tap your profile icon (top left)
  3. Tap the gear icon (bottom left) to open Settings
  4. Select the old account
  5. Scroll down and tap Delete/Remove Account

If the account is showing up in the web interface or linked to your Microsoft account:

  1. Go to https://account.microsoft.com
  2. Sign in with your active account
  3. Following this instruction: Add or remove an email alias in Outlook.com

Please feel free to let me know if you have any further updates, thanks!

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  1. Ferdinand Nanalig 33,820 Reputation points Independent Advisor
    2025-07-23T20:17:52.7466667+00:00

    Launch Outlook on your computer.

    Navigate to File > Account Settings > Account Settings.

    Look for the previous email address under the Email tab.

    Click Remove after selecting it if it's listed.

    Set a different account as the default first if it states that it cannot be deleted.

    If the account isn't there:

    Select Mail (Microsoft Outlook) > Show Profiles from the Control Panel.

    Any profiles you don't use or that might still contain your old account should be deleted.

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  2. William Treasurer 20 Reputation points
    2025-07-23T16:13:08.0766667+00:00

    I'm using the Microsoft outlook app, both the pc and iOS versions.

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  3. Ferdinand Nanalig 33,820 Reputation points Independent Advisor
    2025-07-23T11:39:41.27+00:00

    Hi, I am an Independent Advisor.

    Let me help you with this issue.

    I understand you want to remove your old Outlook account.

    May I please know if you are using an Outlook app, and what version are you using?

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