Unable to login in Office Solutions

Anonymous
2025-05-28T02:30:27+00:00

I am not able to login in Microsoft 365 neither Excel or Word in my macOS. The software returns an unexpected error. What can I do about that?

Microsoft 365 and Office | Excel | For home | MacOS

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Emma Chen 380 Reputation points Volunteer Moderator
2025-05-28T06:10:13+00:00

hello

Ensure that there is an associated Office product under the account, and that the version installed is the one that corresponds to the product under the account.

If these are correct, then try to remove the Office for Mac license, remember to restart your computer after the tool runs, and then log in again using the account with the product license.

How to remove Office license files on a Mac - Microsoft Support

Also, the other options mentioned here can be tried depending on the phenomenon of the problem you are experiencing. May need to uninstall and reinstall Office for Mac

What to try if you can't install or activate Office for Mac - Microsoft Support

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