I have an issue with sharing my word docx as pdf through the share option within word, it says that can't share the file due to "MAPI failure" how should i fix this?

Anonymous
2025-05-28T04:12:25+00:00

this is the notification that pops up when i try to share a document through the option 'share as copy > pdf'

earlier it said i did not have an email associated with it so i set outlook as my default email, but the problem still remains.

Microsoft 365 and Office | Word | For home | Windows

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Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2025-05-28T08:27:27+00:00

If you have set the new Outlook as the default e-mail program, note that it won't work, because the new Outlook is not MAPI-compliant.

Instead, you need to set the classic Outlook as the default, because that version is MAPI-compliant. If you don't have the classic Outlook (because it isn't part of your Office product), you can use a third-party program. I believe Thunderbird (which is open source) should work.

Alternatively, you can of course start you e-mail program first, compose your e-mail and add your document as an attachment.

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  1. Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
    2025-05-28T19:37:40+00:00

    I'm glad you got it sorted.

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  2. Anonymous
    2025-05-28T14:59:08+00:00

    Thank you, it's working now!

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