MS Word Office 365 Crashes with certain features

Anonymous
2025-06-21T11:59:05+00:00

Hello,

my MS Word keeps crashing repeatedly when doing the same thing again.

I click:

Layout - Margins - Custom Margins - crash

Also the little hook under Layout - Page setup in the bottom right corner.

I also unchecked the box for all Add-ins and did a "repair the files" via control panel, which didnt help.

My PC specs in case necessary:

Windows 11

CPU: AMD Ryzen 7 7800x§D

Mainboard: MSi Mag b650 Tomahawk

GPU: Radeon RX 7800 XT

RAM: DDR5 32GB 6.000MHz

Microsoft 365 and Office | Word | For home | Windows

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Answer accepted by question author
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2025-06-21T13:21:07+00:00

This could be printer-related. Word may crash if it doesn't recognize the current printer.

Try explicitly setting a printer as the Windows default. If you don't have a physical printer, set the Microsoft Print to PDF virtual printer as the default. See https://support.microsoft.com/en-us/windows/set-a-default-printer-in-windows-e10cf8b8-e596-b102-bf84-c41022b5036f.

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  1. Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
    2025-06-21T14:13:53+00:00

    You are welcome.

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  2. Anonymous
    2025-06-21T13:41:32+00:00

    Thank you so much, this worked perfectly!

    Have a great day!

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