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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I just recently purchased a new M4 Macbook air and migrated all of my data using Apple's migration assistant. All files seem to have been copied fine; however, powerpoint is no longer opening my files correctly. The application itself loads fine and creating a new powerpoint is also fine. If I try to open a file from onedrive, then the app crashes. Here's the error log:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x0000000000000000)
Date/Time: 2025-04-07 04:47:23 +0000
Application Name: Microsoft PowerPoint
Application Bundle ID: com.microsoft.Powerpoint
Application Signature: PPT3
Application Bitness: x64
Application Version: 16.95.4.25040241
Crashed Module Name: unknown
Crashed Module Version: 16.95.4.250402
Crashed Module Offset: unknown
Blame Module Name: mso40ui
Blame Module Version: 16.95.25040241
UnsymbolicatedChecksum: C646F6F370AC742667D278290E9610E3
Blame Module Offset: 0x00000000004ee311
StackHash: ceba8b458aec0117_2_bk_oom
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_000000030d070400
Crashed thread: 75
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You may need to remove Office and then Reinstall.
Uninstall Office for Mac - Microsoft Support
Then download and run the installer:
Further to Jim's reply, make sure macOS is fully updated — Just because the Mac is new doesn't guarantee that the pre-installed OS has been updated. The Mac could have been in the pipeline for weeks. Not all suppliers bother to install updates before handing over the Mac.
Assuming it is running Sequoia version 15.4 is the current release.