Run-time error '53', File not found

Anonymous
2024-11-06T15:27:33+00:00

This shows up when opening Word on my

According to another discussion here i have to delete the PDFMaker

/Library/Application Support/Adobe/ MACPDFM/MacPDFM.framework/Versions/A/MacPDFM.

  1. Go one folder level up and click on the PowerPoint folder (Group Containers > UBF8346G9.Office > User Content > Startup >

PowerPoint)

  1. Drag the file SaveAsAdobePDF.ppam to the Trash

the problem is the SaveAsAdobePDF.ppam doesnt show up

Microsoft 365 and Office | Word | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
John Korchok 236.6K Reputation points Volunteer Moderator
2024-11-06T21:46:32+00:00

Adobe has recently moved the location of the .ppam file. Follow the same steps to open you user Library folder, but then try looking in ~/Library/Application Support/Microsoft/Office365/User Content/Startup/PowerPoint

If that doesn't work, please post your question in the Acrobat User Community, as the problem is caused by the Acrobat installer, not Office.

Was this answer helpful?

0 comments

5 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. John Korchok 236.6K Reputation points Volunteer Moderator
    2024-11-11T20:19:13+00:00

    The please try the Library folder at the root of your hard disk instead of the one in your user folder.

    If that doesn't work, please post your question in the Acrobat User Community, as the problem is caused by the Acrobat installer, not Office.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Jim G 134.1K Reputation points MVP
    2024-11-06T19:24:14+00:00

    The best way to take care of Error 53 from  Adobe is to remove some hidden files. 

    **Delete "linkCreation.dotm"**from this folder:
     ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word/

    Delete“SaveAsAdobePDF.ppam” from this folder:
     ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/PowerPoint

    Delete “SaveAsAdobePDF.xlam.” from this folder:
     ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Excel/

    To get to these hidden files, in Finder press Shift+Command+L to take you to the library folder, then drill into the folders as shown above. Except in Sonoma use Finder’s Go menu and then choose Go to Folder then enter**~/Library**and press return to get to the hidden library folder.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-11-21T10:15:03+00:00

    As said, they are no files like linkCreation.dotm in /Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word/

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-11-11T19:56:05+00:00

    the folder ~/Library/Application Support/Microsoft/

    doesn't exist for me

    Was this answer helpful?

    0 comments